Shipping and Returns
Turnaround
All orders are shipped within 48 hours Monday – Friday 8:30am – 4pm. With that said, we will do our best to ship your order the same day, if it comes in before 2:30p EST, Monday though Friday. We will notify you promptly if an item ordered is not in stock. If you need something delivered Next Business Day or 2nd Business Day Air, we suggest you call us to make sure we can ship the item you need, for delivery when you need it.
Carriers
We use the following carriers to deliver our orders, and retain the right to make the final decision on which carrier your package is shipped.
- USPS
- UPS
- FedEx
Order Tracking
If a tracking number or confirmation number is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order, if you decide not to.
Backorders
If an item is out of stock, we will notify you on its status and how we should proceed. Once item becomes available, we will ship out order.
International Shipments
As an addon to our standard Term and Conditions, when ordering from NoLand Engineering, for items being exported from the US, we want our International Customers to know that additional costs may be involved. Any duties, vats, or other applicable taxes, customs broker fees or other fees due upon entry to the buyer’s county, are the responsibility of the buyer. We can not calculate these for you. You will need to contact your local Government representative to find out what these additional costs might add to the final delivery cost of your order.
If the buyer fails to clear customs or refuses the incoming shipment, and the shipment must be returned or destroyed, the buyer is responsible for all costs incurred to return the shipment to its original shipping point or the complete cost incurred if the shipment is destroyed due to non-delivery.
Shipping to Canada
So that there are no surprises when the delivery person/company/agency brings the package to your door, or contacts you to pick up your package, we recommend at a minimum, you visit the following links to learn more about the cost to import items into Canada:
UPS Rates for Customs Clearance into Canada
Importing to Canada Commercial
The above links are a starting point. You may need to seek out additional information.
Warranty & Return Policy
NoLand Engineering, Inc. provides a 3 year replacement warranty against manufacturing defects and component faults. Inquiry for warranty replacement may be made directly to NoLand Engineering via phone, FAX or email. Include Model and Serial number with inquiry.